get /api/v3/tickets/{ticketId}
| TicketID | 1416 |
| TicketTitle | Stale AV Device: PC-2025-10-10-1 (WORKGROUP) |
| TicketNumber | 02032026_8787781081 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 433 |
| EndUserEmail | mba@concura.dk |
| EndUserFirstName | Marianne |
| EndUserLastName | Bauerfeind |
| EndUserPhone | 59450922 |
| TicketCreatedDate | 2026-03-02T08:00:43Z |
| FirstComment | Device last contacted AV server on 2025-11-30 (91d 14h ago). Device user: AzureAD\AllanHeimannLarsen Device URL: https://concura.avshield.eu/device/details/5cffc4b6-483a-403e-838f-5b5c73dfc42d/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-11-30 (91d 14h ago). Device user: AzureAD\AllanHeimannLarsen Device URL: https://concura.avshield.eu/device/details/5cffc4b6-483a-403e-838f-5b5c73dfc42d/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-02T08:00:43Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |