get /api/v3/tickets/{ticketId}
| TicketID | 1537 |
| TicketTitle | Stale AV Device: LTDK076 (EW) |
| TicketNumber | 11032026_3999738625 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 831 |
| EndUserEmail | bs@fair-it.dk |
| EndUserFirstName | Bjarke |
| EndUserLastName | Falch |
| EndUserPhone | |
| TicketResolvedDate | 2026-03-11T09:40:56Z |
| TicketCreatedDate | 2026-03-11T08:00:12Z |
| TechnicianFirstCommentDate | 2026-03-11T09:40:50Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-09 (91d 23h ago). Device user: EW\ext-bs Device URL: https://ewflavours.avshield.eu/device/details/5cbb73df-5071-499c-93c8-8c5cafc6dcc3/summary Please investigate the issue. |
| LastEndUserComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-09 (91d 23h ago). Device user: EW\ext-bs Device URL: https://ewflavours.avshield.eu/device/details/5cbb73df-5071-499c-93c8-8c5cafc6dcc3/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-11T08:00:12Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 94 |
| CustomerName | Fair IT A/S |
| CustomerBusinessNumber | 33076886 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |