get /api/v3/tickets/{ticketId}
| TicketID | 1539 |
| TicketTitle | Stale AV Device: DESKTOP-7PP9KH2 (WORKGROUP) |
| TicketNumber | 11032026_4019235635 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 809 |
| EndUserEmail | hl@karllund.dk |
| EndUserFirstName | Hanne |
| EndUserLastName | Lund-Johansen |
| EndUserPhone | 35354666 |
| TicketCreatedDate | 2026-03-11T08:00:13Z |
| TechnicianFirstCommentDate | 2026-03-11T08:03:14Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-08 (92d 19h ago). Device user: DESKTOP-7PP9KH2\Paw Suenson Device URL: https://karllund.avshield.eu/device/details/6baafb8a-bd12-4dcb-b891-4ca9f9c71277/summary Please investigate the issue. |
| LastEndUserComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-08 (92d 19h ago). Device user: DESKTOP-7PP9KH2\Paw Suenson Device URL: https://karllund.avshield.eu/device/details/6baafb8a-bd12-4dcb-b891-4ca9f9c71277/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-11T08:00:13Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 180 |
| CustomerName | Karl Lund Papir Engros A/S |
| CustomerBusinessNumber | 85572210 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |