get /api/v3/tickets/{ticketId}
| TicketID | 606 |
| TicketTitle | Vipre Antivirus gennemgang |
| TicketNumber | 09042014_6407824689 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Phone |
| TicketType | Incident |
| EndUserID | 826 |
| EndUserEmail | Servicedesk@polygongroup.com |
| EndUserFirstName | Polygon |
| EndUserLastName | Danmark Support |
| EndUserPhone | |
| TicketCreatedDate | 2026-01-05T08:22:08Z |
| TechnicianFirstCommentDate | 2026-01-06T13:20:26Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Udestående klienter med minimum 1 mdr. last seen: WS07-30 slettet av klient. WS03-76 3mdr. ikke været online Anders Dalsgaard (ADA) WS08-24 3mdr. er i brug - er ikke online men har været tidligere i dag. SMS sendt til Mathias WS08-37 2mdr. Mohammed har stadig ikke taget sin pc i brug - jeg har deaktiveret den anden. WS01-117 2 mdr. Piotr (ekstern konsulent) |
| LastEndUserComment | Device last contacted AV server on 2025-11-17 (91d 19h ago). Device user: POLYGONDB\RAS Device URL: https://polygondb.avshield.eu/device/details/a2056a4a-9c9e-42d0-9bf0-519d53f7d14e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-02-17T08:00:13Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 73800 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 73800 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |